privacy policy

Privacy Policy

Last updated: 21 February 2026

At Retro Lane, your privacy matters. We are committed to protecting your personal information and handling it responsibly and transparently.
This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from
https://retrolane.co.za (the “Site”). 

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies placed on your device. We also collect information about how you browse and interact with the Site.

In addition, we collect personal information that you provide directly when placing an order or submitting an enquiry.

Information you provide directly (“Order Information”):

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details
  • Information submitted through contact forms

Information collected automatically (“Device Information”):

  • IP address
  • Browser and device information
  • Pages viewed and time spent on the Site
  • Cookies and similar technologies

Payment details are processed securely by trusted third-party payment providers. Retro Lane does not store full card details.

2. How We Use Your Personal Information

We use Order Information to:

  • Process and fulfil your orders, including payment processing, shipping, and sending invoices or order confirmations
  • Communicate with you about your orders or enquiries
  • Screen for potential risk or fraud
  • Provide marketing communications if you have opted in

We use Device Information to:

  • Screen for potential risk or fraud (particularly via IP address)
  • Improve and optimise the Site (for example, analysing how customers browse and interact with the Site)
  • Assess the effectiveness of marketing and advertising campaigns

Retro Lane does not sell or rent personal information to third parties.

3. Sharing Your Personal Information

To operate efficiently, Retro Lane uses trusted third-party service providers, including:

  • Payment processors, to power our online store and process payments securely
  • Shipping providers
  • Email marketing platforms, to manage newsletter subscriptions
  • Website analytics tools, to improve performance and understand how visitors use the Site

These providers only receive the information necessary to perform their services and are required to protect it appropriately.

We may also disclose personal information where required to do so by law.

4. Email Marketing

If you subscribe to the Retro Lane newsletter, your email address will be used to send occasional updates, product launches, and market announcements.
You can unsubscribe at any time by clicking the unsubscribe link included in every email.

5. Cookies and Consent

Our Site uses cookies to:

  • Enable shopping cart and checkout functionality
  • Remember preferences
  • Improve website performance
  • Collect analytics data

You can manage your cookie preferences via the cookie banner on our website. You may also disable cookies in your browser settings, although some parts of the Site may not function properly as a result.

6. “Do Not Track” Signal

Please note that we do not alter our Site’s data collection and usage practices when we see a “Do Not Track” signal from your browser.

7. Data Retention

Personal information is stored securely using appropriate technical and organisational safeguards.

Order information is retained only for as long as necessary to fulfil legal, accounting, and tax obligations under South African law.

8. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to personal information held about you
  • Request correction or deletion of your information
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact:
hello@retrolane.co.za. 

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or operational needs.

10. Contact Us

Retro Lane
Website: https://retrolane.co.za
Email: hello@retrolane.co.za

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