privacy policy

Privacy Policy

Last updated: 2 January 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://retrolane.co.za (the “Site”). This policy applies to citizens and legal permanent residents of South Africa.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and information about cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We call this Device Information.

We collect Device Information using the following technologies:

  • Cookies – Small data files placed on your device, often including an anonymous unique identifier. Learn more about cookies and how to disable them: allaboutcookies.org.
  • Log files – Track actions on the Site, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels – Electronic files used to record how you browse the Site.

When you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (e.g., credit card numbers), email address, and phone number. We call this Order Information.

Together, Device Information and Order Information are considered Personal Information in this policy.

2. How We Use Your Personal Information

We use Order Information to:

  • Process and fulfill your orders, including payment processing, shipping, and sending invoices/order confirmations
  • Communicate with you about your orders or inquiries
  • Screen for potential risk or fraud
  • Provide you with marketing communications if you have opted in

We use Device Information to:

  • Screen for potential risk or fraud (especially via your IP address)
  • Improve and optimize the Site (e.g., analytics on how customers browse and interact with the Site)
  • Assess the effectiveness of our marketing and advertising campaigns

3. Sharing Your Personal Information

We may share your Personal Information with trusted third parties to help us operate the Site and provide services, including:

  • WooCommerce – Powers our online store. More information: WooCommerce Privacy
  • MailPoet – Manages newsletter subscriptions. More information: MailPoet Privacy
  • Payment gateways (Yoco, SnapScan, WooPayments) – Process your payments securely
  • LiteSpeed Cache / Hosting providers – Improve website performance
  • Third-party analytics or marketing services (once configured)

We may also share your Personal Information to comply with applicable laws, respond to lawful requests (e.g., subpoenas), or protect our rights and property.

4. Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications. Learn more about how targeted advertising works: Network Advertising Initiative.

You can opt out of targeted advertising via:

5. Cookies and Consent

Our Site uses cookies to improve functionality and provide personalized experiences. By using the Site, you consent to the use of cookies as described in our Cookie Policy. You can manage your consent preferences via the cookie banner or your browser settings.

6. Do Not Track

We do not currently respond to “Do Not Track” signals from browsers.

7. Data Retention

We retain your Order Information for as long as necessary to fulfill orders and comply with legal obligations unless you request deletion of your data. Device Information may be stored for analytics and site improvement purposes.

8. Your Rights

Under South African POPIA, you have the following rights:

  • Access – You can request access to the personal data we hold about you
  • Correction – You can request correction or deletion of inaccurate or unnecessary data
  • Withdrawal of Consent – You may withdraw consent for processing your data at any time
  • Objection – You can object to the processing of your data unless we have a lawful reason to continue

To exercise your rights, please contact us at sales@retrolane.co.za. You may also submit a complaint to the Information Regulator: complaints.IR@justice.gov.za

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or operational needs.

10. Contact Us

Retro Lane
Website: https://retrolane.co.za
Email: sales@retrolane.co.za