terms of service

Terms of Service

Last updated: 2 January 2026

These Terms of Service (“Terms”) govern your use of https://retrolane.co.za (the “Site”) and any purchases you make from the Site. By using the Site, you agree to these Terms. Please read them carefully.

1. General Information

Retro Lane is a digital and physical product store based in Simonstown, Cape Town, South Africa. Our website offers products such as stationery, prints, and design-based merchandise.

Our Privacy Policy and Cookie Policy form part of these Terms. By using the Site, you consent to the collection and processing of personal data as described in those policies.

2. Use of the Website

You may use the Site for lawful purposes only. You agree not to:

  • Access, copy, or use any part of the Site for commercial purposes without our permission
  • Interfere with the Site’s functionality, security, or other users’ access
  • Submit content that is unlawful, offensive, or infringes on others’ rights

We reserve the right to suspend or terminate access to the Site for anyone who violates these Terms.

3. Account Registration

Certain features may require creating an account (e.g., newsletter subscription, store checkout). You are responsible for:

  • Maintaining the confidentiality of your account login details
  • Ensuring the accuracy of information provided
  • All activity that occurs under your account

If you suspect unauthorized access to your account, please contact us immediately at sales@retrolane.co.za.

4. Orders & Payment

All orders are subject to acceptance and availability. By placing an order, you confirm that:

  • You are legally capable of entering into binding contracts
  • You provide accurate billing, shipping, and contact information

We accept payments via:

  • Yoco
  • SnapScan

Payment is processed securely through these gateways. We do not store full credit card information on our Site.

You will receive an email confirmation after placing an order. This confirmation does not constitute acceptance until payment has been processed.

We accept payments via:

  • Yoco
  • SnapScan

Payment is processed securely through these gateways. We do not store full credit card information on our Site.

You will receive an email confirmation after placing an order. This confirmation does not constitute acceptance until payment has been processed.

5. Shipping & Delivery

  • Shipping timelines and costs are outlined on the product pages.
  • Risk of loss or damage passes to the customer upon delivery.
  • Customers are responsible for providing accurate delivery addresses.

For more details, see our Shipping & Returns Policy.

6. Returns & Refunds

  • Retro Lane offers returns and refunds in line with South African consumer protection laws.
  • Physical products must be returned in original condition.
  • Digital downloads are non-refundable once the file has been accessed or downloaded.

For more details, see our Shipping & Returns Policy.

7. Intellectual Property

  • All content on the Site (images, text, designs, logos) is the property of Retro Lane or its licensors.
  • You may not copy, reproduce, distribute, or create derivative works without prior written permission.

8. Limitation of Liability

  • Retro Lane is not liable for indirect, incidental, or consequential damages arising from use of the Site or products purchased.
  • We make reasonable efforts to ensure accurate product descriptions and pricing but cannot guarantee errors won’t occur.

9. Governing Law

These Terms are governed by South African law. Any disputes arising from the Site or your use of the Site shall be subject to the exclusive jurisdiction of South African courts.

10. Changes to Terms

We may update these Terms from time to time. Changes will be reflected on this page with the “Last updated” date. Continued use of the Site after updates indicates your acceptance of the revised Terms.

11. Contact

Retro Lane
Website: https://retrolane.co.za
Email: sales@retrolane.co.za